Order Processing

All orders placed are processed within 4-5 business days provided the items are in stock and there are no problems with the payment verification. Customers will be contacted if further information is needed. In doing so, your processing time may exceed our standard time. Orders placed on Friday - Sunday or holidays will be processed the following business day. Also, orders placed after 3pm will not be processed until the next following business day.

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We understand that some customers may need their orders sooner and cannot wait the 4-5 business days that it takes to process the order. If this is the case, please call our office to acquire about expediting the processing of your order. In some cases, we can accommodate you. Thanks

 

Changes and Cancellations

No changes can be made after an order is placed. Please make sure to review your order carefully before checking out. We are not responsible for mistakes or errors in your order.

 

Shipping

All orders are shipped via USPS priority mail. USPS priority mail guarantees a shipping delivery time of 2-3 days. We are currently offering free shipping on all of our products over $400.00. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; Therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute to our best ability, yet we will not be held responsible or liable.

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Billing and shipping information must match. We do no ship products to addresses that does not match the billing address.

 

Tracking Your Order

We send tracking numbers for all orders placed to all customers once order ships via email.

 

Refunds and Returns/Exchanges

NO REFUNDS on bundles, closures and frontals. We do offer exchanges within 7 days of the shipping date of your order. All exchanges must be in new condition, not worn or altered with original package. All merchandise must have the original tag attached in original package. Otherwise, it will be returned to you, and you are responsible for all shipping charges. Product must be exchanged for something equal or greater value.

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